Professional Projects

Conducting reception and welcoming of new B2C employees, presenting procedures and organizational culture. 

Providing support to new employees during the onboarding period, offering guidance and clarifying process-related questions. 

Developing and maintaining individual schedules for each new employee, ensuring efficient allocation of time and team follow-ups. 

Conducting individual evolution mapping for new employees, with two follow-up meetings after the onboarding period to track the progress of activities, knowledge, and necessary processes for job performance. 

Conducting technical simulations and training for the B2C team to align, optimize, and increase process efficiency. 

Acting as a reference point for B2C employees in moments of doubt or uncertainty regarding processes. 

Developing engaging and informative training materials, including presentations and manuals.

Providing guidance and mentorship to team members, helping them navigate challenges and develop their skills. 

Facilitating communication and collaboration between different departments to streamline processes and ensure seamless operations. 

Managing access to ensure tools are functioning correctly and employees have appropriate access. 

Organizing and leading meetings to discuss project progress, address issues, and align on goals.

IT for Microsoft Migration Project

CRM Project

Artificial Intelligence Project 

Regularly seeking opportunities to improve skills, knowledge, and competencies both personally and professionally. 

Engaging in formal educational opportunities such as degrees, certifications, and courses. 

Applying knowledge and skills to solve problems and overcome obstacles in innovative ways.